Refund Policy
BotWave Intelligence Systems · India
Last updated: April 2026
1. Overview
BotWave offers subscription-based SaaS plans billed monthly or annually. This Refund Policy outlines the conditions under which refunds may be granted. By subscribing to any BotWave plan, you agree to this policy.
2. Monthly Subscriptions
Monthly subscription payments are non-refundable once processed. You may cancel your subscription at any time through your dashboard, and your access will continue until the end of the current billing period. No partial refunds are issued for unused days in a billing cycle.
3. Exception — Bot Never Activated
If you subscribed to a paid plan and the bot was never successfully activated on your WhatsApp number due to a technical fault on our end, you are eligible for a full refund within 14 days of your purchase date.
To claim this refund, contact us at [email protected] with:
- Your registered email address
- Your payment reference / transaction ID
- Proof that the bot was never activated — e.g., screenshot of the QR screen, error messages, or confirmation that WhatsApp was never linked
- A brief description of the issue you faced
Claims submitted without adequate proof will not be processed. We reserve the right to request additional evidence before approving any refund.
4. Annual Subscriptions
Annual subscriptions are generally non-refundable. However, a refund may be considered in the following limited circumstances:
- Bot Never Activated (Section 3): Full refund eligible within 14 days if the bot could not be activated due to our technical fault, with valid proof.
- Prolonged Service Outage: If BotWave experiences a verified platform-wide outage lasting more than 7 consecutive days with no resolution, a prorated refund for the affected period may be issued at our discretion.
- Duplicate Payment: If you were charged twice for the same plan due to a payment gateway error, the duplicate charge will be refunded in full.
All annual refund requests must be raised within 14 days of the triggering event. Refunds are not issued for change of mind, low usage, or circumstances outside the above.
5. Non-Refundable Cases
- Accounts terminated due to violation of our Terms of Service.
- Requests made after the 14-day eligibility window.
- Monthly subscription fees (except the bot never activated scenario).
- Requests citing change of mind after active use of the service.
- Issues caused by the user's own WhatsApp account being banned or restricted by Meta.
- Refund claims submitted without valid supporting proof.
6. How to Request a Refund
- Email [email protected] with the subject line: "Refund Request — [Your Registered Email]"
- Include your payment reference number or transaction ID.
- Attach proof as required under the relevant section above.
- Describe the reason for the refund request in detail.
- We will respond within 5–7 Indian business days.